valenquirox is a financial management communication platform based in South Nowra, New South Wales. We help businesses and individuals better understand and manage their finances through educational resources and communication tools.

Our registered address is 1/142 Princes Highway, South Nowra NSW 2541, Australia. When we say "we," "us," or "our" in this policy, we're talking about valenquirox and our platform at valenquirox.com.

Look, we only collect what we actually need. There's no sense in hoarding data we'll never use. Here's what we gather and why:

• Contact details like your name, email address, and phone number when you reach out or sign up for our programs
• Professional information including your business name, industry sector, and role when relevant to our services
• Technical data such as IP addresses, browser types, and device information to keep our platform running smoothly
• Usage patterns showing which parts of our educational content you engage with most
• Communication records when you contact us through email, phone, or our contact forms
• Payment information when you enroll in paid programs — though we never store complete credit card numbers ourselves

We use the information we collect for specific purposes:

• Delivering the financial education services and resources you've requested
• Responding to your inquiries and providing customer support
• Processing enrollments and managing program participation
• Improving our educational content based on what actually helps people
• Sending relevant updates about programs you've expressed interest in
• Meeting our legal obligations under Australian financial and privacy regulations
• Protecting our platform from security threats and fraudulent activity

We won't use your personal information for unrelated purposes without asking your permission first. And we definitely won't sell your data to third parties — that's not our business model.

We keep your information within valenquirox except in these specific situations:

All third parties we work with are carefully vetted and contractually obligated to protect your information according to Australian privacy standards.

The Australian Privacy Principles give you real control over your personal information. Here's what that means practically:

Security isn't just a checklist item for us. We've implemented multiple layers of protection:

• Industry-standard encryption for data transmission and storage
• Secure servers located in Australian data centers with physical security measures
• Regular security audits and vulnerability assessments
• Strict access controls — only authorized staff can view personal information
• Employee training on privacy responsibilities and data handling procedures
• Automated backup systems with encrypted off-site storage

No system is completely impenetrable, but we monitor constantly and update our security measures as threats evolve. If we ever experience a data breach affecting your information, we'll notify you promptly as required by Australian law.

We don't keep data longer than necessary. Here's our retention approach:

• Active account information: Retained while your account remains active plus 12 months
• Financial transaction records: Seven years, as required by Australian tax law
• Marketing communications data: Until you unsubscribe, then deleted within 30 days
• General inquiry records: Two years from last contact
• Website analytics: Aggregated and anonymized after 26 months

When retention periods expire, we securely delete or anonymize the information so it can no longer identify you.

We primarily store data within Australia. However, some service providers we use — like cloud hosting and email platforms — may process data on servers located overseas.

When we transfer data internationally, we ensure the receiving country has privacy protections comparable to Australia's, or we implement additional safeguards through contractual agreements.

You have the right to know where your data is stored. Contact us if you'd like specific details about our current data storage locations.

Our services are designed for adults managing business finances. We don't knowingly collect information from anyone under 18 without parental consent.

If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete it promptly.

We review and update this privacy policy periodically. Changes might reflect new services, legal requirements, or feedback from users like you.

When we make significant changes, we'll notify you via email or through a prominent notice on our website. Continuing to use our services after changes take effect means you accept the updated policy.

Previous versions of this policy are archived and available upon request if you want to review what's changed over time.